1. Is your microphone connected properly?
- For external microphones:
- Ensure the microphone is properly plugged into your computer.
- If it’s a USB microphone, try using a different USB port.
- For wireless headsets:
- Make sure the headset is powered on and connected via Bluetooth or its wireless receiver.
- Built-in microphone:
- Ensure that it hasn’t been muted using a physical button on the laptop or headset.
2. Is your microphone selected in Microsoft Teams?
- Check your microphone settings in Teams:
- During a call, click the More options (three dots) in the meeting controls.
- Select Settings > Devices.
- Under Microphone, ensure the correct microphone is selected from the dropdown menu.
3. Have you accidentally muted your microphone?
- Check if the microphone icon in the Teams meeting is crossed out. If it is, click it to unmute.
- Also check if your microphone has a physical mute button (some headsets or laptops do), and ensure it’s not muted.
4. Are microphone permissions enabled?
- On Windows:
- Go to Start > Settings > Privacy > Microphone.
- Ensure that Microphone access for this device is turned on.
- Scroll down to ensure Allow desktop apps to access your microphone is turned on and that Teams is listed.
- On Mac:
- Go to System Preferences > Security & Privacy > Privacy > Microphone.
- Ensure that Microsoft Teams has permission to access the microphone.
5. Is another application using the microphone?
- Sometimes another app might be using your microphone, preventing Teams from accessing it.
- Close any other applications that might be using the microphone (e.g., Zoom, Skype, etc.).
6. Have you checked the volume?
- On Windows:
- Right-click the Speaker icon in the taskbar and select Open Sound settings.
- Under Input, make sure your microphone is selected and the volume level is high enough.
- On Mac:
- Go to System Preferences > Sound > Input.
- Select your microphone and check the input volume level.
7. Try restarting Teams or your computer:
- Close and restart the Teams app to see if it resolves the issue.
- If that doesn’t work, restart your computer and try again.
8. Check for driver updates:
- On Windows:
- Go to Start > Device Manager.
- Expand the Sound, video, and game controllers section.
- Right-click your microphone and select Update driver.
- On Mac:
- Ensure macOS is up to date by going to System Preferences > Software Update.
9. Still not working? Log a ticket with IT support.
If you’ve tried all the steps above and your microphone still isn’t working, please log a ticket for IT support:
- Send an email to itsupport@institut-francais.org.uk with details of the issue.
- Or visit https://institutfrancais.freshdesk.com/ to log a ticket.
Include in your ticket:
- A description of the problem.
- The steps you’ve already tried to fix it.
Guillaume Manouan
Head of IT