1. Why isn't my second monitor displaying anything?
- Check the connections:
- Ensure both monitors are properly plugged into the computer.
- Check the cables (HDMI, DisplayPort, etc.) to make sure they are securely connected to both the monitor and the computer.
- If possible, try using a different cable or port.
- Check power:
- Make sure the second monitor is turned on.
- Check if the power cable is plugged in correctly and the monitor is receiving power.
2. How do I set up my dual monitors correctly?
- On Windows:
- Right-click on the desktop and select Display settings.
- Under the “Multiple displays” section, click Detect if your second monitor isn’t showing up.
- Select Extend these displays to use the monitors as separate screens.
- On Mac:
- Go to Apple Menu > System Preferences > Displays.
- Click the Arrangement tab and make sure Mirror Displays is unchecked if you want to extend your desktop.
3. Why is my second monitor mirrored, and how do I extend the display?
- On Windows:
- Right-click the desktop and go to Display settings.
- In the “Multiple displays” dropdown, choose Extend these displays to use the monitors separately.
- On Mac:
- Open System Preferences > Displays.
- In the Arrangement tab, uncheck Mirror Displays to extend your display.
4. Why is the resolution different on each monitor?
- On Windows:
- Right-click on the desktop and select Display settings.
- Scroll down to Display resolution for each monitor and adjust them to the same or appropriate resolution.
- On Mac:
- Go to Apple Menu > System Preferences > Displays.
- Click on each monitor in the Displays panel to adjust the resolution.
5. Why are my monitors reversed (the cursor moves in the opposite direction)?
- On Windows:
- Right-click the desktop and choose Display settings.
- Under the “Rearrange your displays” section, click and drag the monitor icons to match the physical setup of your monitors (drag one to the left or right as needed).
- On Mac:
- Go to System Preferences > Displays.
- Click the Arrangement tab and drag the displays to match your physical monitor setup.
6. Why does my second monitor keep going black or flickering?
- Check cables: Ensure the video cable (HDMI, DisplayPort, etc.) is securely connected. Try using a different cable if you have one available.
- Check power: Make sure the monitor is powered properly, and the power cable is securely plugged in.
- Try a different port: If you have multiple ports on your computer, try connecting the monitor to a different port.
- Check for driver updates:
- On Windows: Go to Start > Device Manager > Display adapters, right-click the adapter, and select Update driver.
- On Mac: Ensure your macOS is up to date by going to System Preferences > Software Update.
7. How do I use my second monitor as the primary display?
- On Windows:
- Right-click on the desktop and choose Display settings.
- Select the monitor you want to use as the primary display and check the box for Make this my main display.
- On Mac:
- Go to System Preferences > Displays.
- Click the Arrangement tab, then drag the white menu bar to the monitor you want to use as your main display.
8. If nothing works, what should I do next?
If none of the steps above resolve your issue, log a ticket for IT support. Here’s how:
- Send an email to itsupport@institut-francais.org.uk with a brief description of the issue.
- Or, visit https://institutfrancais.freshdesk.com/ to log a ticket.
Please include:
- Details about the problem.
- The steps you've already tried
Guillaume Manouan
Head of IT